Cancellation Policy
Users can cancel an order within 24 hours of placing it. Beyond this timeframe, cancellations may not be accepted as the order may have already been processed.
To cancel an order, users must contact our customer support team via the provided contact information.
Return Policy
Products can be returned within 3 days of delivery if they are damaged, defective, or if the wrong item was received.
To initiate a return, users must contact our customer support team and provide relevant details such as order number, product condition, and reason for return.
The returned product must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase.
User Responsibilities
Users are responsible for shipping the returned product back to Prettypik at their own expense.
The product must be securely packaged to prevent damage during transit.
Once the returned product is received and inspected, a refund or replacement will be processed based on the condition of the item.
Exceptions
Customized or personalized items may not be eligible for return unless there is a manufacturing defect or damage.
Refunds will be issued to the original payment method used during the purchase.
Contact Us
For any questions or assistance regarding cancellations and returns, users can reach out to our customer support team at the provided contact information.
This policy outlines the procedures and responsibilities regarding cancellations and returns for products purchased from Prettypik.
